Dress for Success® Houston (DFS Houston) is seeking a compassionate, service-oriented, and data-driven Scheduler and Data Analyst, who thrives in a fast-paced environment and is passionate about empowering women, to join our team. This individual is the first point of contact to schedule the women we suit and ensures they have a dignified experience.
Scheduling
- Schedule clients for appointments, providing clear, timely written and verbal communication.
· Maintain and update client profiles in Salesforce with communication cadence updates.
· Manage the schedule, balancing volunteer availability with client requests, working with the team to ensure client needs are met.
· Create and maintain documentation to train team and volunteers for data entry, outreach and scheduling support.
Data Analyst
- Audit Client Experience data monthly to eliminate potential errors in reporting data.
- Create and present monthly reports on trends for the Client Experience team, including program. participation, outreach, referral and attendance rates, and rescheduled or canceled appointments.
- Coordinate activities based on the monthly trends to ensure women are being connected with services.
Client Experience Team
- Support agency functions at the front desk, suiting, and professional attire donations as scheduled and requested.
- Provide regular coverage at the front desk - cover lunch and three time blocks a week.
Qualifications
· Excellent problem-solving, customer service, and interpersonal skills.
· Excellent organizational skills, with the ability to multi-task comfortably.
· Strong critical thinking, time management, and follow-through.
· Strong verbal communication skills.
· The ability to create visuals and interpret data for the team.
· Bachelor’s degree or equivalent experience.
· Minimum of two years of work experience directly working with clients over the phone in a service-oriented role, preferably scheduling appointments.
· Experience with Microsoft Office 365 and Salesforce.
· Ability to maintain a calm, caring, and professional demeanor at all times.
· Valid driver’s license with reliable transportation.
· Able to lift 30 pounds.
Working Conditions
· 9:00 am - 4:30 pm, Monday through Friday on-site at DFS Houston. Must be able to work evenings and weekends for agency events, approximately six per year.
